As part of a wider commitment to digitalization, there has been significant progress in 2017 to ensure that our employees have a more engaging experience when it comes to accessing learning. In this work it has been critical to provide accessibility in learning across the population. While we have for many years had an extensive training offering around the world, the investment in a new learning system, Connect2Learn, in 2016 enabled us to completely change the experience for employees. An approach was designed that sought to create learning which meets accessibility standards, and which is available in multiple languages and formats. Previously, cross-divisional learning was available mostly in the classroom for 19% of employees, with some online libraries available to 6% of employees. The new offering is accessible to 100% of employees, with a selection of facilitated, interactive virtual classroom sessions available in seven languages.
The new offer, which includes a newly designed front-end to make the user experience more intuitive, helps employees navigate to learning which is appropriate and accessible at the point of need, across a number of behavioral and management topics. There are 100 learning paths available under 40 topic areas, guiding employees to articles, TED Talks, podcasts, videos and book abstracts. This is accessible for employees globally not only via PC, but also via tablet and – in a future version – via smartphone.
In addition to the employee learning offer, we have created a dedicated manager zone. This is a single point of access for managers to see learning for themselves, a dashboard view of learning for their employees and, critically, enabling them to follow up and provide support to their employees, including complete guides on all topics, and the information required to run their own team workshops on each topic. In the first 10 weeks, 13.5% of employees had accessed the content, with 55% of them exploring six items or more.
Following on from this core improvement to our all-employee offering, we are working in 2018 to evolve our approach to how technology enables learning across the bank – this includes the review and development of various apps and tools to support employees – and the next evolution of our online mandatory training to make it more engaging.