Deutsche Bank

Human Resources
Report 2017

Health and safety management

Deutsche Bank’s core health offering includes preventive medical examinations which cover areas such as ultrasonic tests, mental health, fitness and nutrition. For instance, the bank’s medical check-up program in Germany provides an extensive physical and psychological preventive examination for all staff aged 40 or above and for employees at the level of Managing Director and Director, regardless of age. In 2017, 3,741 such examinations were conducted (2016: 4,601), with an acceptance rate of 48.7% for the “staff check-up 40+” (2016: 59.9%) and 52.3% for the “executive check-up” (2016: 50.8%). Long-term evaluations have shown that these measures contribute to improvements in participants’ fitness, blood pressure, nutrition habits and non-smoking, among other factors. The health rate of employees in Germany stood at 94.2% in 2017, almost unchanged from the previous year (2016: 94.3%).

Preventive medical check-up

FTE, in %

2017

2016

2015

2014

2013

Germany excluding primarily Posbank

Executive check-up

537

530

522

421

509

Share in % of eligible staff

52.3%

50.8%

49.5%

42.4%

51.7%

Staff check-up 40+

3,204

4,071

3,277

2,437

2,970

Share in % of eligible staff

48.7%

59.9%

50.3%

39.5%

48.5%

Total

3,741

4,601

3,799

2,858

3,479

As part of health-and-safety inspections required by law, the exposure of employees’ mental health to work-related factors has been subject to examination since 2015. During its regular meetings, the central working group dealt with 129 potential cases of such exposure in 2017 (2016: 75) and has initiated or accompanied appropriate measures for improvement. As part of the “World Mental Health Day” in October, the bank helped raise awareness about mental health in the workplace in various locations across the globe.

In addition, Deutsche Bank’s Employee Assistance Program (EAP) supports employees to deal with issues in their personal and professional lives by offering confidential 24/7 support hotlines, which are staffed by therapists and psychologists and offer advice on family relationships, stress management and other issues. The EAP, which is provided in many locations such as Germany, the UK, the US, Japan and Hong Kong, also serves as an important resource in crisis situations, such as natural disasters, epidemics or other threats to public safety.

The average take-up of the EAP in Germany stood at approximately 1.4% in recent years. This was broadly in line with the service provider’s other clients (new cases 2017: 383, 2016: 452). The increase of 9% in 2016 over the prior year was attributable to the bank’s restructuring activities. In 2017, the number of new cases declined by 15.4% over 2016. At the end of the individual assistance cycle, the average rate of effectiveness among participants increased from 32% to 65% (categories: no longer impacted / only minor impact). Two-thirds of all cases are not work-related and have a primarily personal background.

Postbank has its own integrated company health management program. The broad range of measures includes personal consultations on specific health questions, effective short exercises for the workplace and personalized, regular courses focusing on various topics. A free flu vaccination is also included. Dedicated contact persons are also available at 13 major Postbank sites to help employees find advice and assistance on specific topics.

In line with chapter 84, paragraph 2 of the German Social Security Code IX, work reintegration management (Betriebliches Eingliederungsmanagement, BEM) remains an important part of Deutsche Bank's work and health culture. We emphasize its importance in securing and fostering employment by supporting employees who are unable to work – consecutively or overall – for more than six weeks in one year. By taking into account their situation and involving the individual, BEM aims to determine the approach to reintegration at an early stage, with a range of options from staged re-entry to full-time work. This is based on recommendations by medical professionals and health plans like the Hamburger Modell. In 2017, 429 people made a staged re-entry into work (2016: 549).

Health Rate

 

2017

2016

2015

2014

2013

Health Rate: 100 – ((total sickness days x 100) / total regular working days)

Germany excluding primarily Postbank and BHF (sold in 2014). DB Investment Services integrated in 2016, Sal. Oppenheim integrated in 2015.

In %

94.2%

94.3%

94.8%

94.9%

94.9%

Safety at work

During 2017, Deutsche Bank made improvements to its Environmental Health and Safety (EHS) program, focusing on the governance, technology and resources required for the planning and implementation of appropriate measures. This has been done in close cooperation with various governing bodies: from internal programs such as Second Line of Defense to state supervisory authorities, including the German authority that attested to the positive state of the bank’s occupational safety and health offering in 2017.

The broad range of regulations across the bank’s global locations require close monitoring and may entail the review and update of internal standards across the organization. Recent examples of additional legislative requirements include the amendment of the Workplace Ordinance and the Maternity Protection Act or the Industrial Safety Ordinance legislation in Germany. Adherence to such legislation must be ensured across all of Deutsche Bank's locations – from retail branches in Germany to infrastructure offices in India.

Directly linked to the complex regulatory environment is the bank’s ability to proactively manage health and safety risks, such as appropriate briefings for travelers before starting a work-related journey or fire safety in Deutsche Bank buildings. For instance, a new fire safety analysis methodology was implemented in Asia-Pacific in 2017 and will be used as a model for global implementation in 2018. Furthermore, electronic safety training for employees in countries where it is mandated, such as Germany, has been extended to countries including Luxembourg and the Netherlands and will be rolled out more widely in 2018.

Monitoring accidents at work and investigating their causes is a key priority of the EHS offering. Global statistics reflect a major downward trend in the number of accidents at work and those that do occur are relatively minor – including slips, trips and falls that have not resulted in serious injuries. In Germany, the number of accidents matched the previous year’s level, the majority of which were commuting accidents.